{{ const clientErased = !!data.erased || !!(data.ticket && data.ticket.client && data.ticket.client.erased); }}

{{ const csat = data.ticket && data.ticket.csat ? data.ticket.csat : null; }} {{ if (csat) { }}

Satisfaction survey

{{ if (csat.has_result) { }}

{{= csat.rating }}/5 {{- csat.rating_label }}

{{ if ((csat.comment || '').trim()) { }}

{{- csat.comment }}

{{ } }}

{{ if (csat.submitted_absolute) { }} Submitted {{= csat.submitted_absolute }} {{ } else { }} {{- csat.status_label }} {{ } }}

{{ } else { }}

{{- csat.status_label }}

{{ if (csat.token_expires_absolute && 'pending' === csat.status) { }}

Expires {{= csat.token_expires_absolute }}

{{ } }} {{ } }}

{{ } }}

{{ if (data.payments && data.payments.length) { }} {{ data.payments.forEach((payment, index) => { }}

= 5 ? ' style="display:none"' : '' }}>

{{= payment.currency_symbol }}{{= +payment.total }} {{= payment.name }}

{{ }) }} {{ if (data.payments.length > 5) { }}

{{ } }} {{ } else { }}

No purchases yet

{{ } }}

{{ if (data.licenses && data.licenses.length) { }}

License keys

{{ data.licenses.forEach((license, index) => { }}

= 5 ? ' style="display:none"' : '' }}>

{{= license.download_name }}

Status: {{= license.status }} {{ if (license.expiration) { }} Expiration: {{= license.expiration }} {{ } }} Key: {{= license.license_key }} {{ if (license.licensed_url && license.licensed_url.length) { }} Licensed URLs: {{ license.licensed_url.forEach(url => { }} • {{= url }} {{ }) }} {{ } }} {{ if (license.upgrade_paths_available && license.upgrade_paths && license.upgrade_paths.length) { }}

Upgrade paths: {{= license.upgrade_paths.length }} {{ license.upgrade_paths.forEach(upgrade => { }}

Upgrade path: {{= upgrade.name }} Upgrade cost: {{= upgrade.cost_formatted }} {{ if (upgrade.next_renewal_date_formatted) { }} Next renewal date: {{= upgrade.next_renewal_date_formatted }} {{ } }} {{ if (upgrade.renewal_price_formatted) { }} Renewal price: {{= upgrade.renewal_price_formatted }} {{ } }} {{ if (upgrade.upgrade_url) { }} Upgrade link: {{ } }}

{{ }) }} {{ } }}

{{ }) }} {{ if (data.licenses.length > 5) { }}

{{ } }}

{{ } }}

{{ if (!clientErased) { }}

{{ let allTickets = (data.tickets_by_statistics?.total || []).slice(0, 50); }} {{ (allTickets).forEach(ticket => { }} #{{= ticket.id }} • {{- ticket.subject }} {{ }) }} {{ if (allTickets.length > 10) { }} {{ } }}

{{ let activeTickets = (data.tickets_by_statistics?.open || []).slice(0, 50); }} {{ (activeTickets).forEach(ticket => { }} #{{= ticket.id }} • {{- ticket.subject }} {{ }) }} {{ if (activeTickets.length > 10) { }} {{ } }}

{{ let closedTickets = (data.tickets_by_statistics?.closed || []).slice(0, 50); }} {{ (closedTickets).forEach(ticket => { }} #{{= ticket.id }} • {{- ticket.subject }} {{ }) }} {{ if (closedTickets.length > 10) { }} {{ } }}

{{ } }}

{{ if (!clientErased) { }} {{ } }}

{{ if (!clientErased) { }}

{{ } }}

Contact us